What does a Catering Manager do?

Catering managers are responsible for managing the daily catering operations and services in hotels, restaurants, and resorts. They monitor the quality of food and service provided by their outlets as well as make sure they are presented well. Their goals include achieving high customer satisfaction, producing excellent quality food, and maintaining that sanitary protocols are strictly followed. A degree is not a standard requirement for this job; however, employers do value those who have relevant qualifications with food, home, hotel, and hospitality management.

Catering manager responsibilities

Here are examples of responsibilities from real catering manager resumes:

• Prepare and manage BEOs to client specifications including auto-visual requirements.
• Assist patients by test tasting food for allergies and accuracy.
• Design and consult members on d cor, menu and wine selection for private events.
• Ensure that those with food allergies or restrict diets have appropriate safe dishes to consume at meal times.
• Work closely with culinary, stewarding and banquet department on specialty menus and customize events.
• Full responsibility for all operations of several bars during service time including reporting and finance management.
• Enhance the professional development of newly hire bartenders and wait staff and addressed any discrepancies between expect performance and actual performance.
• Create facebook and twitter pages for the business.
• Used Marriott computer applications to manage and administer events.

Track all your job applications in one place with the Zippia Chrome extension.

Catering manager skills and personality traits

We calculated that 25 % of Catering Managers are proficient in Customer Service , Culinary , and Food Service . They’re also known for soft skills such as Business skills , Detail oriented , and Organizational skills .

We break down the percentage of Catering Managers that have these skills listed on their resume here:

• Customer Service , 25 % Identify and delegate responsibilities to catering staff to ensure objectives are met and excellent customer service is consistently achieved.
• Culinary , 10 % Collaborated with culinary staff in special event menu planning and actively involved in planning and development of new catering business.
• Food Service , 10 % Supervised and marketed retail food service operations in three separate dining locations.
• Excellent Client , 6 % Trained and supervised staff ensuring clear direction and employee competence Responsible for invoicing clients and maintaining excellent client relations.
• Booking , 4 % Coordinated scheduling, booking details and executed events with corporate planners.
• Customer Satisfaction , 4 % Shortened length of contracts by eliminating largely irrelevant information, which reduced customer confusion and improved customer satisfaction.

"customer service," "culinary," and "food service" are among the most common skills that catering managers use at work. You can find even more catering manager responsibilities below, including:

Business skills. One of the key soft skills for a catering manager to have is business skills. You can see how this relates to what catering managers do because "food service managers must understand all aspects of the restaurant business, including how to budget for supplies, comply with regulations, and manage workers." Additionally, a catering manager resume shows how catering managers use business skills: "managed primarily the corporate market, including working closely will local businesses to produce large scare fundraisers/events. "

Organizational skills. Another skill that relates to the job responsibilities of catering managers is organizational skills. This skill is critical to many everyday catering manager duties, as "managers have many different responsibilities, including scheduling and overseeing staff, budgeting, and maintaining financial records." This example from a resume shows how this skill is used: "detail oriented with excellent organizational skills with the drive to exceed client expectations and company goals. "

Physical stamina. catering manager responsibilities often require "physical stamina." The duties that rely on this skill are shown by the fact that "managers often work long shifts and sometimes spend entire evenings actively helping to serve customers." This resume example shows what catering managers do with physical stamina on a typical day: "oversee accurate records keeping, physical inventory, processing of time card and payroll. "

Problem-solving skills. A commonly-found skill in catering manager job descriptions, "problem-solving skills" is essential to what catering managers do. Catering manager responsibilities rely on this skill because "managers need to be able to resolve personnel issues and customer-related problems." You can also see how catering manager duties rely on problem-solving skills in this resume example: "guaranteed positive customer experiences and resolved all customer complaints"

Communication skills. Lastly, "communication skills" is an important element of what a catering manager does. Catering manager responsibilities require this skill because "food service managers must give clear orders to staff and be able to convey information effectively to employees and customers." This resume example highlights how catering manager duties rely on this skill: "learned and honed barista skills excelled in personal customer relationships advanced communication skills in all catering orders and events"