Lifeline Telephone Service

White landline telephone and person holding receiver while pressing keypad

New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income eligible consumers save money on their phone bills.

What is Lifeline?

Lifeline helps you stay connected and save money on your monthly telephone bill. The Lifeline discount can be applied to either home telephone service (landline or cable) or wireless service. The discount is available for only one line per household.

What are the Benefits?

Qualifying consumers can apply for Lifeline to receive a monthly discount on either their landline telephone service or their wireless service. Lifeline benefits include:


Total savings and benefits will vary depending on your telephone service provider.

Key Provisions of the Program

What is Tribal Lands Lifeline and Link-up?

Tribal Lands programs provide additional benefits for eligible low-income consumers living on tribal lands. As part of the Tribal Lands Lifeline program, consumers receive additional discounts on their monthly bills. Under the Link Up program, some carriers offer a one-time discount of up to $100 on the initial installation or activation of a wireline or wireless telephone for the primary residence. Tribal Lands Link Up also enables subscribers to pay the remaining amount that they owe on a deferred schedule, interest-free.

Lifeline Eligibility Guidelines

In New York State, consumers can qualify for the Lifeline program based on the following eligibility criteria: