At the City of Maitland, we know that getting a permit can sometimes be an unfamiliar process and that there can be many steps to complete. For that reason and to assist in making your permitting process efficient and transparent, we want to provide you with a step-by-step guideline to navigate through your permitting process from application to Certificate of Occupancy (C/O) or Certificate of Completion (C/C).
1. Create an Account: If you haven't already, you will want to create an account with the City's Online Permitting system. To create your account, you will want to select "register" in the dropdown labeled Guest at the top right corner of the page and follow the instructions. Creating an account will allow you to do the following:
2. Applying for your Permit: Now that you have registered an account, you will want to apply for your permit by either clicking on the yellow box titled "Permits" or by using the "apply" dropdown in the toolbar on the top of the page and selecting "Permits". If you are not sure which type of permit(s) you will need, you can view the description in the Application Assistant or by visiting our visiting our page, Selecting Your Permit Type. Additionally, you can contact one of our friendly Permit Specialists at (407) 539-6150.
Once you have selected your permit type(s) simply follow the step-by-step instructions which include adding key information such as:
3. Completing or Updating your Contractor Information: You will want to make sure your contractors have all the necessary registration information uploaded into our system. To upload contractor information, y ou will need to either click on the yellow box titled "Business Tax Receipts and Contractor Registration" or by using the "apply" dropdown in the toolbar on the top of the page and select "Contractor Registration" under the licenses column. Contractors are required to have the following active (not expired) certifications:
Upon submitting your application it will be reviewed by our Permit Specialists for sufficiency review. When the permit application is found sufficient, the application will be qualified to either be processed rapidly as an over-the-counter submission, or moved forward to our Plan Examiners for further review. Over-the-counter submissions are limited to the following:
Permits that do not qualify for over-the-counter will undergo a review by city staff. The review period can be up to 30 days, depending on workload, but is often much quicker. If there are questions or changes required to the permit information submitted, your permit will change from an "in review" status to "in review - requires resubmittal". If this happens, you will receive an email that your status has changed and you will be able to log into your account and view the comments/requested information. In such cases, the portal will be opened so that you can upload any required changes along with a response to comments form.
Once your permit meets all City requirements, your permit status will change to "Fees Due" and you will receive an email prompting you to log into your account and pay your applicable invoice(s).
4. Paying your Invoice: After receiving an email indicating your status has changed to "Fees Due", you will want to log into your account and pay your invoice by clicking on the brown box titled, "Make an Online Payment". For your convenience, you can pay online with a credit card. Alternatively, you can mail or bring in a check. If paying by check or cash, please subtract the credit card convenience fee from your invoice total. Once your fees are paid in full, your permit status will change from "Fees Due" to "Issued" and you will be able to start any work associated with your permit.
5. Printing your Permit Card: Once your invoice(s) have been paid, you will receive an email indicating that your permit status has changed from "fees due" to "issued". At this time, you will be able to log into your account and print your permit card.
6. Scheduling Your Inspections: When you are ready to schedule your applicable inspection(s), you will want to log into your account and click on the orange box titled "Inspections". Here you can request your inspections. Inspections requested prior to 5:00 p.m. will be conducted the following day, except for the following inspections:
You will also be able to see the results of your inspections and any comments by the inspector (if not passed). To see your inspection results, log into your account and go to "view my inspections" then click on the individual inspection.
7. Requesting your Certificate of Occupancy (C/O) or Certificate of Completion (C/C): After all of your inspections have passed, you will want to request a copy of your Certificate of Occupancy or Certificate of Completion. To do this, please contact our Building Official at sdavis@cgasolutions.com. Be sure to include the permit number(s) and which document you are requesting.
We thank you for choosing Maitland for your place to live and/or do business.