In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:
'The Bank' refers to State Bank of India, a body corporate established by means of an Act of Parliament and having its Corporate Office at "State Bank Bhavan", Madame Cama Road, Nariman Point, Mumbai - 400 021 (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).
Apply Online Services are the Bank's services which provide the facility of applying for retail loan product through the Apply Online website of the Bank https://onlineapply.sbi.co.in
'User' refers to an online applicant and/or authorized sales partners of the Bank.
'Applicant' refers to an applicant named in the Application Form and shall, where the context requires, include Co-applicant(s) with the Applicant.
'Application' refers to an Applicant's Home Loan and/or Auto Loan and/or Education Loan and/or Personal Loan application to the Bank through SBI Apply Online.
'Information' refers to any information obtained by an applicant from the Bank for availing various services through SBI Apply Online.
'Personal Information' refers to any information about the applicant obtained by the Bank in connection with the SBI Apply Online services.
'Third party product' refers to any product and/or service of third party which is offered by or through the intermediary of the Bank.
'One Time Password (OTP)' refers to one time 6 digit pass code sent to the mobile number provided by an applicant during a session, for verification of his/her mobile number.
'Quote' / 'Eligibility' refers to an applicant's eligibility under the particular loan scheme. The quote shown to an applicant depends upon inputs provided by the online applicant.
'Approval in Principle' letter refers to the letter sent to the email ID provided by an applicant, conveying an in-principle approval for the loan applied for.
'Scheduling an appointment' means any request or instruction that is received from an applicant by the Bank through SBI Apply Online for scheduling an appointment with the Bank's official for document collection and/or KYC verification.
By accessing the SBI Apply Online service the User acknowledges and accepts these Terms of Service (Terms & Conditions). Any terms and conditions relating to the loan schemes of the Bank other than these Terms will continue to apply.
The Bank may advise from time to time the internet software such as Browser, which are required for using SBI Apply Online Services. There will be no obligation on the part of the Bank to support all the versions of such Internet software.
The Internet per se is susceptible to cyber-crimes like phishing, vishing (Voice phishing), SMSing (phishing through SMS), compromising of User's system security, etc., that could affect instructions to the Bank. While the Bank shall endeavor to protect the interests of customers, there cannot be any guarantee against such cyber-crimes and other actions that might affect security of information. The User shall separately evaluate all such risks and the Bank shall not be held responsible for any losses arising out of such cyber-crimes. The User also understands that doing a transaction at a Cyber-cafe/shared computer terminal is risky, and shall avoid using the services of a Cybercafe/shared com-puter terminal to use the Bank's SBI Apply Online service.
The Site may require maintenance and during such periods it may not be possible to process the requests of customers. This could result in delays and/or failure in processing instructions. The User understands that the Bank disclaims any and all liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honor any customer instruction for whatsoever reason.
The User shall be responsible for submitting necessary documents and information as the Bank may require along with any request for any service under SBI Apply Online. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation, the Bank shall not be required to act upon the request until it receives such documentation from the User.
By giving an authority to the Bank agreeing to be contacted by the Bank or their representative, the applicant understands that he/ she has permitted the Bank or their representative to contact him/her over phone / email in connection with his/her loan application/ partial application/enquiry and the Bank shall not be liable for breach of the applicant's mandate for "Do not Disturb", if any.
A customer shall provide such information as the Bank may from time to time reasonably request for the purposes of providing the SBI Apply Online services. The User is responsible for correctness of information supplied to the Bank through the use of SBI Apply Online services. The Bank accepts no liability for consequences arising out of erroneous/incomplete/incorrect information provided by the User. If the User suspects that there is an error in the information supplied to the Bank by him/her, he/she shall advise the Bank at the earliest. The Bank will endeavor to correct such errors wherever possible on a 'best efforts' basis. If the User notices an error in the loan application provided to him/her through the SBI Apply Online service, he shall advise the Bank at the earliest.
The User shall be liable for
The grant of facility of Apply Online Services to an Applicant is non-transferable under any circumstances and application shall be used by the Applicant only.
The User agrees to indemnify, hold harmless and defend the Bank and its affiliates against any loss and damages that may be caused from or relating to
The User agrees that the Bank or its service providers may hold and process his/her Personal/Technical Information on Computer or otherwise in connection with SBI Apply Online services as well as for statistical analysis.
The User agrees that the Bank may collect User system related information. The User also agrees that the Bank may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive of, but not limited to, the following:
The Bank has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) at any time, without prior notice. However the Bank will endeavor to notify any such change by posting it on the website or through advertisement or any other means as the Bank may deem fit which shall be binding on the User. The existence and availability of the new functionali-ties/facilities/features will be notified to the User as and when they are made available. By using these new services, the User agrees to be bound by the Terms of Service (Terms & Conditions) applicable therefore.
The User acknowledges that the software underlying the SBI Apply Online service as well as other Internet related software which are required for accessing SBI Apply Online service is the legal proper-ty of the Bank/the respective service providers. The permission given by the Bank to access SBI Apply Online service will not convey any proprietary or ownership rights in the above software. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying the SBI Apply Online services nor create any derivative product based on the software.
The copyright, trademarks, logos, slogans and service marks displayed on the website(s) are regis-tered and unregistered intellectual property rights of the Bank or of the respective intellectual property right owners. Nothing contained on the website(s) should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any intellectual property displayed on the website(s) without the written permission of the Bank or such third party that may own the intellectual property displayed on the website(s).
The Bank grants the right to access the website(s) to the User and to use the SBI Apply Online servic-es in accordance with the Terms of Service (Terms & Conditions) mentioned herein. The User ac-knowledges that the Services including, but not limited to, text, content, photographs, video, audio and/or graphics, are either the property of, or used with permission by, the Bank and/or by the content providers and may be protected by applicable copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of India and other countries, and the applicable Terms of Service (Terms & Conditions).
The User should assume that everything he/she views or reads on the website (collectively referred to as "content") is copyrighted/ protected by intellectual property laws unless otherwise provided and may not be used, except as provided in these Terms of Service (Terms & Conditions), without the prior written permission of the Bank or the relevant copyright owner.
Any breach of the restrictions on use provided in these terms is expressly prohibited by law, and may result in severe civil and criminal penalties. The Bank shall be entitled to obtain equitable relief (includ-ing all damage, direct, indirect, consequential and exemplary) over and above all other remedies available to it, to protect its interests therein.
The Bank may at its sole discretion, at any time without giving notice or reasons suspend or terminate all or any of the Apply Online Services offered by the Bank or their use by the applicant including for reasons such as
The Site may provide hyperlinks to websites not controlled by SBI Apply Online, and such hyperlinks do not imply any endorsement, agreement on, or support of the content, products and /or services of such websites. SBI Apply Online does not editorially control the content, products and /or services on such websites and shall not be liable, in any manner whatsoever, for access to, or the inability of access to, or the use, or inability to use the content available on or through such websites./p>
Notice under these Terms of Service (Terms & Conditions) to the user may be given through any medium of communication as may be deemed appropriate by the Bank i.e. Bank's website (https://bank.sbi or https://onlineapply.sbi.co.in) or email, sms, public notification at Branches, or through newspapers, radio, TV, etc. Such notices will have the same effect as a notice served individually to each user.
The Bank shall not be liable for delay in performing or failure to perform any of its obligations under these Terms of Service (Terms & Conditions) which is caused by circumstances beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of telecommunications, data communications and/or computer systems and services, natural calamities, war, civil unrest, government action, strikes, lock-outs and/or other industrial action or trade disputes (whether involving the Bank's employees or those of a third party). Any delay or failure of this kind will not be deemed to be a breach of the Terms of Service (Terms & Conditions) and the time for performance of the af-fected obligation will be extended by a period which is reasonable in the circumstances.
The Bank has adopted the mode of authentication of the User by means of verification of the User ID and or through verification of password or through any other mode of verification as may be stipulated at the discretion of the Bank. The User hereby agrees/consents for the mode of verification adopted by the Bank. The User agrees that the transactions carried out or put through by the aforesaid mode shall be valid, binding and enforceable against the User and the User shall not be entitled to raise any dispute questioning such transactions.
The User needs to get his PCs/laptops/tablets/mobiles scanned on a regular basis and have these updated with the latest antivirus software available. The Bank shall not be responsible in case of any data loss or theft due to any virus transmitted in the system through the usage of SBI Apply Online.
These Terms of Service (Terms & Conditions) and/or the use of services provided through SBI Apply Online services are construed to be governed in accordance with the laws in India. The Bank accepts no liability whatsoever, direct or implied, for non-compliance with the laws of any country other than that of India. The mere fact that SBI Apply Online service can be accessed through Internet by a User from a country other than India shall not be interpreted to imply that the laws of the said countries go-vern these Terms of Service (Terms & Conditions) and/or the operations in the accounts of the User through Internet and/or the Use of Apply Online Services. The User agrees to abide by prevailing laws in respect of SBI Apply Online services applicable in India. It is the responsibility of the User to comply with any regulations prevailing in the country from where he/she is accessing the Internet.
All disputes shall be subject to the jurisdiction of courts in Mumbai (India). The Bank however, may, in its absolute discretion commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the User hereby consents to that jurisdiction.
State Bank of India with its over 200 years of service to the nation embodies safety, trust and integrity. We have always woven these values into our relationship with customers. Apply Online is one more effort to add value to the relationship. Apply Online facility offers the convenience of applying for a banking product from SBI anywhere, anytime. In terms of the Code of Fair Banking Practices, we notify you on the characteristics of SBI Apply Online.
The debate about how secure the Internet is, has not settled down. We would therefore say that Apply Online comes with the risks inherent to the Internet arena.
Smart users the world over have found ways to manage these risks. Banks worldwide have moved their customers to the Internet with enormous gains in efficiency and service quality. It is the customer who gains. This is exactly what we want for our customers. To come back to the question of risks, good practice suggests that the users should evaluate risks, appreciate and balance the criticalities and the convenience which Apply Online offers. SBI has put in place secure and effective systems to mitigate the risks from the Bank's end. We seek a little effort from your side, in maintaining this as a safe and secure channel. We want our customers to appreciate the risks realistically and mitigate them at their end. This includes proper handling of Username and passwords and the overall safety of the system at the user end.
The SBI Apply Online channel is protected by advanced security features, both physical and logical. SBI has considered various risks inherent in transacting over a public network such as the Internet, and has deployed appropriate security measures to protect customers. Firewalls allow only valid web traffic to reach our server. Proven 256 bit Secure Socket Layer (SSL) encryption technology is deployed to ensure that the information exchanged between your computer and https://onlineapply.sbi.co.in over the Internet is secure and cannot be intruded upon. 'VeriSign' certifies that information exchanged during a valid session is protected during its transmission over the Internet. Additionally, the Bank has installed mechanisms such as Intrusion Detection Systems.
SBI Apply Online is an alternate channel for our customers, and provides the facility of applying for most of the retail loan products available at our branches. Retail loan products such as Home Loan, Auto Loan, Education Loan and Personal Loan can be applied for through this service. Other post application services such as viewing the current status of application, downloading a pre-filled loan application form, scheduling an appointment with the Bank's official and uploading documents, and pre-application services like Get back a call from an Expert, viewing the details of a product, terms and conditions, FAQs and the like are enabled through this channel.
We have set up the following operational and control measures for Apply Online customers:
For viewing the quote and submission of application, an authorization, such as a One Time Password, is required.
To enhance security in carrying out banking and other transactions, we recommend that customers adopt the following practices. These are not unique to the SBI site. Banks the world over expect their customers to do this much in mutual interest.
For viewing the quote and submission of application, an authorization, such as a One Time Password, is required.
